Refund policy
Effective Date: July 23, 2026
This Returns, Refunds & Cancellations Policy explains how TSEZ LLC, doing business as TSEZ Leather ("TSEZ Leather," "we," "us," or "our"), handles Returns, Refunds, cancellations, damaged or defective items, incorrect Orders, and missing items for purchases made through https://tsezleather.com.
By placing an Order with TSEZ Leather, you agree to this policy, and we encourage you to review it before completing your purchase.
1. BUSINESS INFORMATION
TSEZ LLC, doing business as TSEZ Leather 1951 Cabernet Pl, Easton, Pennsylvania 18045, United States Email: support@tsezleather.com Phone: +1 973-462-5939 Website: https://tsezleather.com Support hours: Monday to Friday, 9:00 AM to 5:00 PM ET
2. DEFINITIONS
Wherever they appear in our policies, these terms have the following meanings:
- "Order" — a purchase placed with TSEZ Leather through our website.
- "Customer," "you," "your" — the person who places or is otherwise associated with an Order.
- "Return" — sending an eligible product back to TSEZ Leather under this policy.
- "Refund" — reimbursement of amounts paid for an Order or an eligible Return.
- "Business Days" — Monday through Friday, excluding U.S. federal holidays.
Unless a section specifically says "Business Days," any reference to "days" means calendar days.
3. RETURN PERIOD AND ELIGIBILITY
You may request a Return within 30 days of the delivery date. Requests made after 30 days may be declined, unless applicable law says otherwise or we approve the request in writing.
We accept Returns for eligible defective and non-defective products. To be eligible, the item must be new, unused, and unworn; in its original condition; in its original packaging where applicable; returned with original tags, labels, accessories, and included materials where applicable; and accompanied by proof of purchase or Order information.
We may decline a Return if the item shows signs of use, wear, damage, alteration, stains, odor, missing parts, or missing packaging, or any condition that prevents resale — unless the issue was caused by a defect, damage in transit, or our error.
Handmade and natural material variation. Some TSEZ Leather products are handmade, customized, personalized, or crafted from leather or other materials that naturally vary in color, grain, texture, markings, finish, or appearance. Such natural variation, and slight differences between product images and the item received due to lighting, photography, or screen settings, are not automatically defects. Nothing in this section limits any rights you may have under applicable law for products that are defective, damaged, incorrect, or misrepresented.
Final sale items. Customized items, personalized items, items marked "final sale" where applicable, and items identified as non-returnable before purchase are final sale and not eligible for Return unless they arrive defective, damaged, or incorrect. If a customized or personalized item arrives defective, damaged, or incorrect, contact us within 30 days of delivery so we can review it.
4. HOW TO REQUEST A RETURN
Contact support@tsezleather.com within 30 days of delivery and include your full name, Order number, the email address used for the Order, the item you want to Return, the reason, and photos if the item is damaged, defective, incorrect, or missing parts.
We will review your request and send Return instructions if the item is eligible. Please don't send items back before contacting us — Returns sent without approval or the required information may be delayed, declined, or returned to sender.
Approved Returns should be sent only to the address in our Return instructions. Unless we give you a different address in writing, that address is:
TSEZ Leather / TSEZ LLC 1951 Cabernet Pl Easton, Pennsylvania 18045 United States
You are responsible for packaging returned items properly to help prevent transit damage. We recommend a trackable shipping method and keeping proof of shipment. We are not responsible for Returns lost or damaged during return shipping, unless we provided the return label or applicable law or carrier rules make us responsible.
5. RETURN SHIPPING COSTS
For standard Returns, you are responsible for return shipping costs, and original shipping fees are not refundable — unless the Return is due to our error or applicable law requires it.
If the Return is due to a confirmed defective, damaged, or incorrect item, or an error on our part, we will provide return instructions and cover the approved return shipping cost through a prepaid label, reimbursement, or another reasonable method.
6. INSPECTION AND REFUNDS
Once we receive your Return, we will inspect the item to confirm it meets this policy. If approved, we process the Refund to your original payment method; if not, we will contact you to explain why and discuss available options.
Refund method. Approved Refunds are issued in U.S. dollars to the original payment method used at checkout, unless that method is unavailable or applicable law requires a different method. We do not currently issue store credit or gift cards for Returns.
Refund timing. After we receive and inspect your returned item, approved Refunds are processed within 14 Business Days. Your bank or payment provider may need additional time to post the Refund to your account, and posting times can depend on that provider. If a Refund is legally required for an unshipped, delayed, or canceled Order, we will process it within the time applicable law requires.
Restocking fee. We do not charge a restocking fee.
7. EXCHANGES
We do not currently offer exchanges. For a different item, color, size, or style, Return the eligible item under this policy and place a new Order separately.
For defective, damaged, incorrect, or missing items we may offer a Refund, a replacement of the same item where available, or another appropriate resolution, depending on circumstances and availability. A replacement issued for such an item is not a general exchange for a different item, color, size, or style.
8. DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS
If your item arrives damaged, defective, or incorrect, or your Order is missing an item, contact support@tsezleather.com within 30 days of delivery with your Order number, a description of the issue, clear photos of the item and — where relevant — the packaging and packing materials, and any carrier damage notice where available. We may ask for additional information.
If we confirm the item is defective, damaged, incorrect, or missing, we will provide an appropriate resolution, which may include a Refund, a replacement of the same item where available, or return shipping instructions.
9. CANCELLATIONS AND ORDER CHANGES
You may request cancellation, an Order change, or a shipping-address change within 24 hours of placing your Order by contacting support@tsezleather.com. We will make reasonable efforts to help, but changes and cancellation are not guaranteed once an Order has entered processing, been prepared for shipment, or shipped. If your Order has already shipped, you may request a Return after delivery if the item is eligible.
You are responsible for providing accurate and complete shipping information. Except where applicable law says otherwise, we are not responsible for delays, failed delivery, lost packages, or additional costs caused by incorrect or incomplete shipping information.
Nothing in this section limits any cancellation or refund rights you may have under applicable law, including rights that may apply if an Order cannot be shipped within the promised timeframe.
10. DELIVERY PROBLEMS
Refused or returned-to-sender packages. If a package is refused, unclaimed, or returned because of an incorrect address or a failed delivery attempt not caused by us, we may deduct original shipping costs and return shipping costs from any Refund, to the extent the law allows. Additional shipping charges may apply if you request reshipment.
Lost or stolen packages. If tracking shows a package as delivered but you cannot locate it, the Order is not automatically eligible for a Refund or replacement. Contact support@tsezleather.com so we can review the situation and provide reasonable assistance, such as reviewing tracking details or carrier claim options. We also suggest checking with household members, neighbors, building staff, mailrooms, and nearby delivery locations, and contacting the carrier directly.
Nothing in this section limits any rights you may have under applicable law or your payment provider's rules.
11. PAYMENT DISPUTES
If something is wrong with your Order, please contact us first at support@tsezleather.com so we can try to make it right. Nothing in this policy limits any rights you may have under your payment provider's rules, billing-error rules, chargeback rights, or applicable law.
12. U.S. ORDERS ONLY
We currently sell and ship to eligible addresses within the contiguous United States only. We do not ship to Alaska, Hawaii, P.O. Boxes, APO/FPO addresses, or international addresses, and international Returns are not available. For delivery timeframes and shipping restrictions, see our Shipping Policy.
13. CHANGES TO THIS POLICY
We may update this Returns, Refunds & Cancellations Policy from time to time. When we do, we will revise the Effective Date above. The policy in effect at the time of your purchase generally applies to that purchase, unless a change is required by law or is more favorable to you.
14. CONTACT US
Questions about a Return, Refund, or cancellation?
TSEZ Leather / TSEZ LLC 1951 Cabernet Pl Easton, Pennsylvania 18045 United States Email: support@tsezleather.com Phone: +1 973-462-5939 Support hours: Monday to Friday, 9:00 AM to 5:00 PM ET
