Terms of service
Effective Date: July 23, 2026
These Terms & Conditions ("Terms") govern your access to and use of https://tsezleather.com (the "Website"), along with any related pages, features, products, checkout services, customer accounts, and customer support operated by TSEZ LLC, doing business as TSEZ Leather ("TSEZ Leather," "Company," "we," "us," or "our").
By accessing the Website, creating an account, placing an Order, contacting us, or otherwise using our services, you agree to these Terms. If you don't agree, please don't use the Website or purchase products from us.
1. BUSINESS INFORMATION
TSEZ LLC, doing business as TSEZ Leather 1951 Cabernet Pl, Easton, Pennsylvania 18045, United States Email: support@tsezleather.com Phone: +1 973-462-5939 Website: https://tsezleather.com Support hours: Monday to Friday, 9:00 AM to 5:00 PM ET
Countries served: contiguous United States only (excluding Alaska, Hawaii, P.O. Boxes, APO/FPO addresses, and international addresses) Currency: U.S. Dollars (USD) Language: English (United States)
2. DEFINITIONS AND RELATED POLICIES
These Terms use the defined terms found in our Returns, Refunds & Cancellations Policy, including Order, Customer, Return, Refund, and Business Days. "Website" refers to https://tsezleather.com, and "Company" refers to TSEZ LLC.
They should be read together with our Shipping Policy, Returns, Refunds & Cancellations Policy, Payment Policy, Privacy Policy, and Cookie Policy. If these Terms conflict with a more specific policy on a given topic, the more specific policy controls to the extent of that conflict.
3. ELIGIBILITY
You must be at least the age of majority in your state of residence, or use the Website with the permission of a parent or legal guardian. By using the Website, you represent that the information you provide is accurate, current, and complete, and that you will use the Website only for lawful purposes.
4. PRODUCTS, AVAILABILITY, AND PRICING
TSEZ Leather sells premium leather jackets for men and women. Some products are handmade, customized, personalized, or made with leather or other materials that naturally vary in color, grain, texture, markings, finish, or appearance. Product images, colors, dimensions, and descriptions are provided for general reference, and the item you receive may vary slightly due to natural material variation, craftsmanship, lighting, photography, screen settings, or manufacturing differences. Such natural variation is not automatically a defect.
All products are subject to availability. We may limit quantities, discontinue products, correct errors, update product information, or decline Orders where permitted by law.
Prices are listed in USD. Sales tax where applicable, shipping fees, and any other charges are shown at checkout or in the relevant policy. If we discover an error in pricing, product information, inventory, shipping cost, or Order details, we may correct it and contact you for instructions before processing, and if we can't complete the Order as placed we may cancel it and issue any applicable Refund.
5. ORDERS
Placing an Order is an offer to purchase the products in your cart. An Order-confirmation email confirms we received your Order; it does not necessarily mean the Order has been accepted.
We may accept, decline, cancel, or limit an Order for reasons including product unavailability, payment issues, suspected fraud, incorrect Customer information, pricing or inventory errors, shipping restrictions, or a violation of these Terms. We do not accept pre-orders, and we do not offer backorders unless expressly stated on the Website.
6. CUSTOMER ACCOUNTS
If customer accounts are available on the Website, you may create one. You are responsible for keeping your login credentials confidential and for all activity under your account, for providing accurate account information, and for updating it promptly if it changes. Contact support@tsezleather.com immediately if you believe your account has been accessed without authorization.
We may suspend or terminate an account where we reasonably believe there has been fraud, misuse, unauthorized access, a violation of these Terms, or activity that could harm Customers, the Website, or our business.
7. ORDER PROCESSING, CHANGES, AND CANCELLATIONS
Order processing generally takes 5 to 7 Business Days, and estimated processing and delivery together generally take 12 to 15 Business Days, as detailed in our Shipping Policy.
You may request a cancellation, address change, or Order change within 24 hours of placing your Order by contacting support@tsezleather.com. We will make reasonable efforts to help but cannot guarantee changes or cancellations once an Order has entered processing or shipped.
If we cannot ship your Order within the stated timeframe, we will handle the delay consistent with applicable law and our Shipping Policy, which may include requesting your consent to a delay, offering you the option to cancel, or issuing a Refund where required by law.
8. SHIPPING AND DELIVERY
We currently ship to eligible addresses within the contiguous United States only. We do not ship to Alaska, Hawaii, P.O. Boxes, APO/FPO addresses, or international addresses.
Shipping is handled through USPS, FedEx, or another available carrier shown at checkout or selected by us based on the Order, destination, and carrier availability. We offer free standard shipping on all orders within the contiguous United States, with no minimum purchase, unless a different fee is clearly shown at checkout.
Tracking is provided when available, and delivery estimates are not guarantees unless expressly stated as guaranteed. If a package is marked delivered by the carrier but cannot be located, it is not automatically eligible for a Refund or replacement, though we will provide reasonable assistance such as helping you review tracking information or carrier claim options.
You are responsible for providing a complete and accurate shipping address. Except where applicable law says otherwise, we are not responsible for delays, failed delivery, lost packages, return-to-sender shipments, or additional costs caused by incorrect or incomplete address information.
Full shipping terms are set out in our Shipping Policy, which governs in the event of any conflict with this section.
9. RETURNS, REFUNDS, AND CANCELLATIONS
Our Return period is 30 days from the delivery date, subject to the conditions in our Returns, Refunds & Cancellations Policy, which governs in the event of any conflict with this section. Returned items must meet the eligibility conditions in that policy, and you are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Customized or personalized items are final sale unless they arrive defective, damaged, or incorrect.
Refunds are issued to the original payment method after we receive and inspect the returned item, and processing may take up to 14 Business Days after inspection. Refunds required by law for canceled, unshipped, or delayed Orders are processed within the time applicable law requires.
We do not currently offer exchanges, store credit, or gift cards, and we do not charge restocking fees. For defective, damaged, incorrect, or missing items, we may offer a Refund, a replacement of the same item where available, or another appropriate resolution under our Returns, Refunds & Cancellations Policy.
10. PAYMENTS
Payment is captured when you place your Order, and all payments must be made in USD. Accepted methods are shown at checkout and currently include major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club) processed through Shopify Payments, PayPal, and accelerated or wallet checkout methods including Apple Pay, Google Pay, and Shop Pay.
By submitting payment information, you represent that you are authorized to use the payment method provided, and you authorize us and our payment processors to charge the total amount shown at checkout. We do not offer Buy Now Pay Later, gift cards, or store credit. Additional terms are in our Payment Policy.
11. PROMOTIONS AND DISCOUNTS
We may offer promotions, discounts, or coupon codes from time to time, which may carry additional terms, expiration dates, exclusions, quantity limits, or other restrictions. Unless expressly stated otherwise, promotions cannot be combined, redeemed for cash, applied retroactively, or used after expiration. We may modify or cancel promotions where permitted by law.
12. COMMUNICATIONS AND ADVERTISING
We may send transactional or relationship communications, such as Order confirmations, shipping updates, customer-service replies, Return or Refund updates, account notices, security notices, and policy updates.
We do not currently use SMS or text marketing. If we begin using SMS marketing, email marketing, or abandoned-cart marketing, we will update our policies and provide any required notice, consent, and opt-out options at that time.
We use Google Ads for advertising, conversion tracking, measurement, and campaign performance. Google Ads may use cookies, tags, device identifiers, browser information, IP address, pages viewed, purchase activity, and other event data to measure ad performance and show relevant ads, as described in our Privacy Policy and Cookie Policy. We do not currently use Meta Pixel, TikTok Pixel, Pinterest Tag, SMS marketing tools, or other advertising platforms unless expressly stated in our Privacy Policy or Cookie Policy.
13. INTELLECTUAL PROPERTY
The Website and its content — including text, images, logos, product descriptions, graphics, design elements, software, layout, trademarks, and service marks — are owned by or licensed to TSEZ Leather and protected under applicable intellectual-property laws.
You may use the Website for personal shopping purposes only. You may not copy, reproduce, modify, distribute, sell, license, reverse engineer, scrape, or otherwise exploit any part of the Website or its content without our prior written permission.
14. PROHIBITED USES
You agree not to use the Website for any unlawful, fraudulent, misleading, harmful, automated, or unauthorized purpose. You may not interfere with Website security, attempt unauthorized access, submit false information, impersonate another person, upload harmful code, violate another person's rights, misuse promotions, misuse checkout or account systems, or interfere with our customer-support systems.
15. THIRD-PARTY SERVICES AND LINKS
The Website may use third-party services such as Shopify, payment processors, shipping carriers, Google Ads, and fraud-prevention providers, and may link to third-party websites. These services and sites are not controlled by TSEZ Leather, and we are not responsible for their content, policies, security practices, availability, errors, or actions. Your use of any third-party service may be governed by that provider's own terms and privacy policy.
16. PRIVACY
Using the Website and purchasing products may involve the collection and use of personal information, as described in our Privacy Policy and Cookie Policy. By using the Website, you acknowledge that your personal information may be processed by us, Shopify, our payment providers, shipping carriers, Google Ads, and other service providers as described in those policies.
17. WARRANTIES AND DISCLAIMERS
We do not offer a separate product warranty unless expressly stated in writing for a specific product. Except as expressly stated in writing, products and the Website are provided "as is" and "as available" to the fullest extent permitted by law.
To the fullest extent permitted by law, TSEZ Leather disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Website will be uninterrupted, secure, error-free, or always available, or that product descriptions, images, pricing, or availability will always be complete, current, or error-free.
Some states do not allow certain warranty exclusions, so some of these may not apply to you. Nothing in these Terms limits any non-waivable rights you may have under applicable consumer-protection law.
18. LIMITATION OF LIABILITY
To the fullest extent permitted by law, TSEZ Leather and its owners, officers, employees, contractors, service providers, suppliers, licensors, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages. To the fullest extent permitted by law, our total liability for any claim related to the Website, products, Orders, or these Terms will not exceed the amount you paid for the Order giving rise to the claim.
Nothing in these Terms limits liability that cannot legally be limited. Some states do not allow certain limitations of liability, so some of these may not apply to you.
19. INDEMNIFICATION
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless TSEZ Leather and its owners, officers, employees, contractors, service providers, suppliers, licensors, and affiliates from any claims, damages, losses, liabilities, costs, and expenses arising out of or related to your misuse of the Website, violation of these Terms, violation of law, violation of another person's rights, fraud, or unauthorized activity.
20. FORCE MAJEURE
We are not responsible for delays or failures caused by events outside our reasonable control, including severe weather, natural disasters, carrier disruptions, labor disputes, supply-chain interruptions, government actions, power outages, internet failures, cyber incidents, or other similar events.
21. GOVERNING LAW AND VENUE
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles, except where applicable law requires otherwise. Any dispute related to these Terms, the Website, products, or Orders will be handled in the state or federal courts serving Northampton County, Pennsylvania, unless applicable law requires otherwise.
22. GENERAL TERMS
Changes. We may update these Terms from time to time and will revise the Effective Date above. Your continued use of the Website after updated Terms are posted means you accept them. The Terms in effect at the time of your purchase generally apply to that purchase, unless a change is required by law or is more favorable to you.
Severability. If any part of these Terms is found invalid, unlawful, or unenforceable, the remaining parts stay in effect to the fullest extent permitted by law.
No waiver. Our failure to enforce any provision does not waive our right to enforce it, or any other provision, later.
Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer ours in connection with a merger, acquisition, sale of assets, restructuring, change of control, or by operation of law.
Entire agreement. These Terms, together with the policies referenced in them, form the entire agreement between you and TSEZ Leather regarding your use of the Website and your purchases from us.
23. CONTACT US
Questions about these Terms?
TSEZ Leather / TSEZ LLC 1951 Cabernet Pl Easton, Pennsylvania 18045 United States Email: support@tsezleather.com Phone: +1 973-462-5939 Support hours: Monday to Friday, 9:00 AM to 5:00 PM ET
