Shipping policy
Effective Date: July 23, 2026
This Shipping Policy explains how TSEZ LLC, doing business as TSEZ Leather ("TSEZ Leather," "we," "us," or "our"), processes and ships Orders placed through https://tsezleather.com.
By placing an Order with TSEZ Leather, you agree to this Shipping Policy. Capitalized terms such as Order, Customer, and Business Days have the meaning given in our Returns, Refunds & Cancellations Policy. As a reminder, Business Days means Monday through Friday, excluding U.S. federal holidays.
BUSINESS INFORMATION
TSEZ LLC, doing business as TSEZ Leather 1951 Cabernet Pl, Easton, Pennsylvania 18045, United States Email: support@tsezleather.com Phone: +1 973-462-5939 Website: https://tsezleather.com Support hours: Monday to Friday, 9:00 AM to 5:00 PM ET
WHERE WE SHIP
We currently ship within the contiguous United States only. We do not ship to Alaska, Hawaii, P.O. Boxes, APO/FPO addresses, or international addresses. Orders with an unsupported shipping address may be delayed, canceled, or refunded.
This policy applies to all products sold through our website, unless a different shipping method, cost, restriction, or delivery estimate is clearly stated before checkout.
SHIPPING FEE
We offer free standard shipping on all orders within the contiguous United States. No minimum purchase is required, and the $0.00 shipping fee is reflected at checkout.
We do not currently offer expedited shipping unless it is expressly shown at checkout. If it becomes available, the method, cost, and estimated timeframe will be shown there.
CARRIERS
We ship using USPS, FedEx, or another carrier shown at checkout or selected by us based on the Order, destination, package size, and carrier availability. Carrier availability may vary by location, and we do not guarantee that a specific carrier will be used unless expressly stated at checkout.
PROCESSING AND DELIVERY TIMES
| Daily order cutoff | 5:00 PM ET |
| Processing (handling) time | 5–7 Business Days |
| Carrier transit time | 7–8 Business Days |
| Estimated total delivery | 12–15 Business Days |
Orders placed after the 5:00 PM ET cutoff, after business hours, on weekends, or on holidays may begin processing on the next Business Day. Carrier transit begins once an Order has been processed and handed to the carrier.
Transit time may vary with the carrier, destination, weather, holidays, service disruptions, and other circumstances outside our reasonable control. Delivery estimates are not guarantees unless expressly stated as guaranteed at checkout.
DELAYED ORDERS
We maintain a reasonable basis for the processing and delivery estimates stated in this policy and at checkout.
If we become aware that your Order cannot be shipped within the estimated timeframe, we will make reasonable efforts to notify you using the contact information provided at checkout, and — depending on the circumstances and applicable law — may offer an updated shipping estimate, the option to cancel, a Refund, or another available resolution.
If we cannot ship your Order within the time required by applicable law, we will handle it in accordance with that law, which may include requesting your consent to the delay, offering you the option to cancel, or issuing a Refund where required.
TRACKING
Tracking information is provided when available. Once your Order ships, you will typically receive a shipping-confirmation email with tracking details. Tracking updates come from the carrier and may take some time to appear after the label is created. If tracking has not updated for a reasonable period, contact support@tsezleather.com and we will look into it.
SHIPPING ADDRESSES
You are responsible for providing a complete, accurate, and deliverable shipping address at checkout. Except where applicable law says otherwise, we are not responsible for delays, failed delivery, lost packages, return-to-sender shipments, or additional shipping costs caused by incorrect or incomplete address information.
To correct an address, contact support@tsezleather.com within 24 hours of placing your Order. We will make reasonable efforts to help but cannot guarantee changes once an Order has entered processing or shipped.
Returned-to-sender packages. If a package is returned to us because of an incorrect address, a failed delivery attempt, a refusal, or another issue not caused by us, we may contact you to arrange reshipment, and additional shipping charges may apply. If the Order is eligible for cancellation or a Refund, the Refund may exclude shipping costs to the extent the law allows, consistent with our Returns, Refunds & Cancellations Policy.
LOST, MISSING, OR DAMAGED SHIPMENTS
Nothing in this section limits any rights you may have under applicable law or your payment provider's rules.
Marked delivered but not received. If tracking shows delivery but you cannot locate the package, the Order is not automatically eligible for a Refund or replacement. Check with household members, neighbors, building staff, mailrooms, and nearby delivery locations; review the carrier's tracking details for delivery notes or photos; and contact the carrier directly to open an investigation. Contact support@tsezleather.com and we will review the situation and provide reasonable assistance. Any resolution is handled consistent with our Returns, Refunds & Cancellations Policy.
Damaged, missing, or incorrect items. If your package or item arrives damaged, or an Order arrives with a missing or incorrect item, contact support@tsezleather.com within 30 days of delivery with your Order number, a description of the issue, clear photos of the package and item, and any carrier damage notice where available. We may ask for additional information. Confirmed damaged, defective, incorrect, or missing items are handled consistent with our Returns, Refunds & Cancellations Policy.
SIGNATURE CONFIRMATION
We do not currently require signature confirmation for standard deliveries. If this changes, any signature requirement will be disclosed when applicable or handled according to carrier procedures.
SHIPPING RESTRICTIONS
We may refuse, cancel, or delay Orders that cannot be shipped to the address provided, appear fraudulent, violate our Terms & Conditions, or are otherwise restricted by carrier limitations, law, or our business policies.
CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time. When we do, we will revise the Effective Date above. The policy in effect at the time of your purchase generally applies to that purchase, unless a change is required by law or is more favorable to you.
CONTACT US
Questions about shipping? Reach us at:
TSEZ Leather / TSEZ LLC 1951 Cabernet Pl Easton, Pennsylvania 18045 United States Email: support@tsezleather.com Phone: +1 973-462-5939 Support hours: Monday to Friday, 9:00 AM to 5:00 PM ET
