FAQs

1. Shipping & Delivery

Q: Do you ship internationally?
A: Currently, we primarily ship within the United States. Please check our shipping page at checkout for the most updated delivery locations.

Q: How long will it take to get my order?
A: Order processing takes 1-3 business days. Once shipped, standard delivery usually takes 3-7 business days.

Q: Can I track my order?
A: Yes! As soon as your handbag is shipped, we will send you a confirmation email with a tracking link.

2. Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return policy. The handbag must be unused, undamaged, and in its original packaging with tags attached.

Q: How long does it take to get a refund?
A: Once we receive and inspect your return, we will process your refund immediately. It usually takes a few business days to reflect in your original payment method.

3. Orders & Payments

Q: What payment methods do you accept?
A: We accept all major credit/debit cards and secure online payment methods available at checkout.

Q: Can I change or cancel my order?
A: If you need to change or cancel your order, please contact our support email immediately. Once the order has been processed or shipped, we cannot make changes.

4. About Our Handbags

Q: Are your handbags durable?
A: Yes! At TSEZ Leather, we source quality materials to ensure our handbags are both stylish and long-lasting for daily use.

Contact Us

If you have any other questions, feel free to reach out:

• Email: support@tsezleather.com

• Phone: +1 (973) 462-5939

• Chat: 24/7 Available on our website

• Business Address: 1951 Cabernet Pl, Easton, Pennsylvania 18045, United States